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Not sure about something? We've compiled all the most frequently asked questions by Malaysian members about extrabonus registration, deposits, withdrawals, bonuses, and account security — all in one page.

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Select a relevant topic or scroll down to read all extrabonus FAQs by category.

Registration & Account

How to register a new account, age requirements, identity verification (KYC), and managing your personal information on extrabonus.

Deposit & Withdrawal

Accepted payment methods, minimum deposit and withdrawal limits, processing times, and how to resolve transaction issues.

Bonus & Promotions

Terms and wagering requirements for the welcome bonus, cashback, reload bonus, and how to claim exclusive extrabonus member promotions.

Security & Login

How to protect your account with 2FA, password recovery procedures, personal data protection, and how to detect suspicious activity.

Games & Platform

Available game types, how to play Live Casino, Sports Betting rules, and technical questions related to the platform.

Mobile App

How to download and install the extrabonus app for iOS and Android, minimum system requirements, and technical troubleshooting.

FAQ

All extrabonus Questions & Answers

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Registering an extrabonus account is free and takes less than two minutes. Click the button Register at the top of the page, fill in the form with your preferred username, email address, phone number, and password. Once done, check your email for a verification link and click it to activate your account. You are now ready to log in and start playing.

You must be at least 18 years old to register and use the extrabonus platform. This is a policy we strictly enforce as part of our commitment to responsible gaming. During the identity verification (KYC) process, you may be asked to submit a copy of a valid identification document to verify your age .

No. Each individual is only permitted to hold one extrabonus account. Owning multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended. If you have an existing old account you can no longer access, please contact our support team for account recovery assistance before opening a new one.

Log in to your extrabonus account and go to the Profile Settings section. You can update your email address, phone number, and other personal details from there. For changes to sensitive information such as the phone number linked to 2FA verification, you may need to complete an additional identity verification process to ensure your account's security.

KYC (Know Your Customer) is a mandatory identity verification process for all members who wish to make a withdrawal. You will need to submit a copy of a valid MyKad or passport. The review process is typically completed within one to two business days. Completing KYC also protects your account from any unauthorised use by third parties.

If you wish to permanently close your account, contact the extrabonus support team via 24/7 live chat. Our team will ensure your account balance is processed for withdrawal first before the account is fully closed. We also offer a temporary suspension option for members who need a break from gaming without permanently closing their account.

extrabonus accepts a variety of popular payment methods in Malaysia including FPX (online banking for all major Malaysian banks), Touch 'n Go eWallet, GrabPay, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR) with no currency exchange fees.

The minimum deposit on extrabonus is RM10 for most payment methods. The daily maximum deposit limit varies depending on your chosen method and account tier. After completing KYC, your daily deposit limit may be automatically increased for a more flexible gaming experience.

Deposits via FPX and e-wallets such as Touch 'n Go and GrabPay are typically credited instantly or within a few minutes. Direct bank transfers may take up to one hour depending on the bank's processing time. If your deposit has not been credited after two hours, please contact extrabonus support with proof of payment.

Go to the Withdrawal section in your account dashboard, select your withdrawal method, enter the amount, and confirm the request. Withdrawals to Malaysian bank accounts are processed within 24 hours on business days. Ensure the bank account you registered is under the same name as your extrabonus account and that your KYC has been verified to avoid delays.

extrabonus does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees, which are beyond our control. We recommend checking your payment provider's fee policy before making a transaction.

Withdrawals may be rejected for several reasons: incomplete KYC, unmet bonus wagering requirements, bank account details that do not match the registered name, or suspicious activity detected on the account. Check the notifications in your account for more details on the rejection, or contact extrabonus support for further clarification.

extrabonus offers an attractive welcome bonus for new members making their first deposit. The bonus is credited automatically to your account once your first deposit is confirmed. The bonus amount and match percentage are subject to the current campaign — please check the latest promotions page for full details on the offer available at the time you register.

Every extrabonus bonus comes with a wagering (rollover) requirement that must be met before winnings from the bonus can be withdrawn. The rollover requirement is typically expressed as a multiplier of the bonus amount — for example, 20x means you need to place bets totalling 20 times the bonus amount. The full rollover terms for each promotion are clearly stated in the respective promotion's terms.

The extrabonus weekly cashback is calculated based on your net losses over a one-week period and is automatically credited to your account every Monday. No manual action is required — as long as you are actively playing during that week, your cashback will be processed automatically. The cashback percentage depends on your account loyalty tier.

Yes, the extrabonus daily check-in bonus is available to all active registered members. Simply logging in each day is enough to claim your daily reward. The more consecutive days you log in, the higher the reward value you receive. Check-in rewards are credited directly to your account balance with no additional rollover requirements.

Generally, each account may only have one active bonus at a time. A new bonus cannot be activated until the current bonus rollover requirement has been completed. However, automatic bonuses such as weekly cashback and daily check-in rewards can be credited simultaneously without conflict, as they do not carry the same rollover conditions.

extrabonus uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal data and financial information are stored on servers protected by multi-layered firewalls and strict access controls. We do not share members' personal information with third parties without your consent, in accordance with our Privacy Policy ours.

Log in to your extrabonus account, go to Account Settings, and select the Security section. Click "Enable 2FA" and choose your preferred verification method — either an OTP code via SMS or an authenticator app such as Google Authenticator. Follow the on-screen instructions to complete the setup. Once activated, a verification code will be required each time you log in from a new or unrecognized device.

Change your password immediately via the Login using the "Forgot password?" option. Check the active session log in your account security settings and end any sessions you do not recognize. Contact extrabonus support via live chat to report the incident — our security team will investigate and take immediate action to protect your account.

Click the "Forgot password?" link on the extrabonus login page. Enter your registered email address or phone number. You will receive a recovery link via email or an OTP code via SMS within a few minutes. The recovery link is valid for 15 minutes. Click the link, set a strong new password containing a combination of letters, numbers, and symbols, then log in again.

No. extrabonus will never ask for your password, card number, or sensitive information via email, SMS, or live chat. If you receive any communication claiming to be from extrabonus that requests such information, it is a phishing attempt. Do not respond and report it immediately to our support team. Always access our platform directly through extrabonus.pro.

extrabonus offers a wide range of game categories including Live Casino with real dealers, video slots from the world's leading software providers, classic table games such as Baccarat, Blackjack, and Roulette, interactive fish shooting games, and sports betting covering football, badminton, tennis, and much more. All games can be played directly from your web browser with no download required.

Yes, many slot games on extrabonus offer a free demo mode that lets you play without using real money. This is the best way to understand a game's mechanics and bonus features before deciding to play with real money. However, winnings in demo mode cannot be withdrawn and are intended for practice purposes only.

Go to the Casino from the main menu and select the game table of your choice. You will be connected live to a real dealer via high-quality video streaming. Choose your bet chip value, place your bets before time runs out, and enjoy an authentic casino experience from the comfort of your home. Ensure your internet connection is stable for the best experience.

Yes. All games on extrabonus use a Random Number Generator (RNG) system that has been verified and certified by independent auditing bodies. This system ensures that every round, card hand, or slot spin is completely random and cannot be manipulated. extrabonus is committed to transparency and fair play as part of our platform standards.

Wagering limits vary by game type and selected table. Generally, the minimum bet for most games starts from RM1, making it suitable for new players who prefer to play cautiously. VIP tables offer higher wagering limits for members seeking a higher-stakes experience. Full limits are displayed within each game before you start betting.

The extrabonus app for Android and iOS can be downloaded directly from the App ours. For Android, the APK file can be downloaded and installed directly, as betting apps are not available on the Google Play Store. For iOS, follow the installation instructions via the provided configuration profile. Always download the app from the official extrabonus.pro source only.

For Android, the extrabonus app requires Android 6.0 or later with at least 80MB of storage space. For iOS, an iPhone or iPad running iOS 12.0 or later is required. A stable internet connection (minimum 3G, 4G or WiFi recommended) is needed for a smooth, uninterrupted gaming experience, especially for Live Casino with video streaming.

Yes, your extrabonus account is fully synchronized across all platforms. Your balance, game history, active bonuses, and account settings are consistent whether you log in via the mobile app or the desktop website. You can start a gaming session on your phone and continue it on your computer without any interruption.

Try the following steps in order: (1) Fully close and reopen the app. (2) Check your internet connection. (3) Clear the app cache via your phone settings. (4) Uninstall and reinstall the latest version of the app from App page ours. (5) Ensure your phone's operating system is up to date. If the issue persists, contact extrabonus technical support and include your device type and operating system version.

Yes, the extrabonus app supports push notifications for various alerts including new bonuses, deposit and withdrawal status updates, exclusive promotions, and big wins. You can manage your notification preferences in the app's Settings section to receive only the alerts relevant to you. Notifications can be turned off entirely at any time from your phone's settings.

Can't find the answer you're looking for? The extrabonus support team is available 24 hours a day, 7 days a week via live chat within the platform. Log in and click the chat icon to connect directly with one of our agents.

Responsible Gaming: extrabonus is committed to a safe gaming environment. If you feel that gaming is starting to have a negative impact, visit the Responsible Gaming for limit management tools and available support.

Security Notice: Always access extrabonus exclusively through the official website at extrabonus.pro. Be cautious of fake websites or unrecognized links claiming to be extrabonus.

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New Member Tips

  • 1 Complete KYC as early as possible for faster withdrawals.
  • 2 Enable 2FA for stronger account security.
  • 3 Read the bonus terms before claiming to avoid any misunderstandings.
  • 4 Set a daily deposit limit for a responsible gaming experience.
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