Extrabonus takes the privacy of every member seriously. This Policy clearly explains how we collect, use, protect, and manage your personal information as a user of our gaming platform in Malaysia.
At extrabonus, privacy is not just a written policy — it is a daily practice embedded in every system and process we operate to protect your information.
All data transmitted between your device and extrabonus servers is protected by 256-bit SSL encryption, ensuring that your personal and financial information cannot be intercepted or read by unauthorized parties during transmission.
Extrabonus does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes without your explicit consent. Your data is used solely for legitimate platform operational purposes.
As an extrabonus member, you have the right to access, correct, update, and request deletion of your personal data at any time. Our support team is ready to help you manage your personal information with ease.
Extrabonus member data is stored in internationally certified data centres with full redundancy systems and strict physical security. Database access is restricted to authorised personnel only, with multi-level authentication.
The extrabonus privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We continually ensure our data management practices comply with all applicable current legislation.
In the event of a security incident involving your personal data, extrabonus is committed to notifying you within the timeframe required by applicable law, including full details of the incident and the remedial steps taken.
Important Note: This Privacy Policy explains how extrabonus collects and handles your personal data. By using the extrabonus platform, you agree to the terms set out in this document. Please read it carefully and contact us if you have any questions.
Extrabonus ("we", "our platform") operates as a trusted online gaming and entertainment platform in Malaysia. We understand that privacy is something every user values deeply, and we take this responsibility seriously.
This Privacy Policy ("Policy") details the types of personal data we collect from members and website visitors, how that data is used, who it is shared with, and how we protect it. This Policy applies to all users of the extrabonus platform, including our website and mobile app.
This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is intended to ensure your privacy rights are always protected. If you disagree with any part of this Policy, please stop using the extrabonus platform and contact us for further assistance.
Extrabonus collects your personal data through several means — directly from you during registration, through your use of the platform, and automatically via tracking technologies. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, selfie photo | Account registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank account number, bank name, deposit & withdrawal transaction records | Financial transactions |
| Usage Data | Game history, betting records, login frequency, session duration | Automatically during use |
| Technical Data | IP address, browser type, operating system, device information | Automatically via cookies & logs |
| Communications | Support chat records, emails, complaints, and feedback | Interactions with the support team |
Extrabonus only collects data that is strictly necessary for legitimate operational purposes. We do not collect excessive or irrelevant data beyond the scope of the services we offer.
Every piece of data we collect has a clear and legitimate purpose. extrabonus uses your personal data for the following purposes:
Extrabonus will not use your personal data for any purposes other than those stated above without first obtaining your consent. The legal basis for our data processing is grounded in contractual necessity, legal obligation, legitimate interest, and your consent.
Extrabonus does not sell or disclose your personal data to third parties for commercial purposes. However, under certain limited circumstances, we may need to share your information with the following parties:
Our Commitment: All third parties with whom we share your data are bound by strict confidentiality agreements and are required to protect your personal data in accordance with the standards we have established.
Extrabonus continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The technical and organizational security measures we implement include:
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. In the event of a data breach, we are committed to responding promptly and notifying affected members in accordance with legal requirements.
Extrabonus uses cookies and similar tracking technologies to enhance the user experience and analyze platform usage. Cookies are small text files stored in your browser when you visit our website.
Types of cookies we use:
You can manage and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality and performance of the extrabonus platform.
Extrabonus only retains your personal data for as long as necessary to fulfil the collection purposes stated in this Policy, or for as long as required by applicable laws and regulations.
When data is no longer needed, it will be securely deleted or anonymised using industry-recognised methods to ensure it cannot be recovered or re-identified.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by extrabonus:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal data held in our records.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
In certain circumstances, you may request that we restrict how we process your personal data.
To exercise any of the above rights, please contact the extrabonus privacy team through our support channels. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with appropriate notice to you.
Extrabonus strictly prohibits the registration and use of the platform by individuals under the age of 21. Our platform is not designed for, and we do not knowingly collect personal data from, children or minors below the stipulated age limit.
If we determine that personal data has been collected from someone who does not meet our minimum age requirement, we will take immediate steps to delete that information and close the account in question. Parents or guardians who discover that their child has registered on the extrabonus platform are required to contact our support team immediately.
Warning: extrabonus employs an age verification process during registration and KYC checks to prevent access by underage individuals. Any attempt to circumvent these checks constitutes a serious violation of our Terms and Conditions.
In the course of its operations, extrabonus may need to transfer your personal data to servers or service providers located outside Malaysia. Any such transfer will be carried out in compliance with Malaysia's PDPA requirements and with equivalent or higher levels of data protection in place at the destination.
The steps we take to protect data during cross-border transfers include:
Extrabonus reserves the right to update or amend this Privacy Policy at any time to reflect changes in business practices, legal requirements, or security enhancements. The "Last Updated" date at the top of this document will be updated whenever changes are made.
For significant changes to this Policy, extrabonus will notify members through one or more of the following methods:
Your continued use of the extrabonus platform after any Privacy Policy changes take effect will be considered your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we manage your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The extrabonus privacy and customer support team is available to assist you 24 hours a day, 7 days a week.
You can reach us through the customer support channels available on the platform, or via our official email at [email protected]. We are committed to responding to all privacy-related inquiries within 3 business days.
If you are not satisfied with our response, you have the right to submit a complaint to the Malaysia Personal Data Protection Department or the relevant data protection authority in your country.
Extrabonus always puts member trust first. Your privacy is not merely a legal obligation to us — it is the foundation of the relationship we build with every user of our platform.
Now you know how extrabonus carefully safeguards your personal data. Enjoy a safe, fair, and enjoyable online gaming experience with thousands of extrabonus members across Malaysia.